Pyxel customer support.
Here to help.Always.

This is because the app has not completed syncing with our server. Please double-check the network connection on your device and ensure the app is fully synced from the Account tab in the app.

If you’re sure your device has a working connection and the app has fully synced but images are still missing please get in touch with support who can restore missing images from the device’s image backup.

Start by ensuring the video is available in the Videos section of your online dashboard.

If your video is available to view via the dashboard then your customer should also have received a working link.

If the customer has still not received the video please double-check the customer’s email address/phone number used.

Please send a quick email to support@pyxel.com and we will get back to you with your individual logins for the app and dashboard.

We can design and build new graphics in-house (charged at an hourly rate) or we can work with graphic assets you might want to supply yourselves.

Please contact support@pyxel.com for more details.

Please contact support with whomever manages the system used to post your adverts online.

Typically, we simply integrate into your chosen stock uploader to handle the media for the adverts, we have no influence on the actual adverts being posted to your own website or any of the classified listing sites.

If you’re unsure of who to contact please email support@pyxel.com and we will be able to advise.