Latest Update 08:00 – 22/03/24
Normal service has been resumed. All systems are operating as normal this morning.
Please accept our apologies for the inconvenience caused.
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Latest Update 17:59 – 21/03/24
It is anticipated service should be restored 22nd March.
We have received the following information.
A water leak caused damage to the UPS system. This has caused part of our server and network infrastructure to be unavailable.
The work of removing the damaged infrastructure is currently being carried out, but it may take some time to complete. Therefore we cannot provide an ETA at this moment.
We assure you that our team is working diligently to resolve the issue as quickly as possible.
We understand the inconvenience this may cause, and we sincerely apologise for any disruption to your services. We will keep you informed as we learn more about the situation and the progress of the remediation efforts. Thank you for your patience and understanding.
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We would like to inform you of an ongoing service interruption that some of you might have experienced recently. We understand the importance of uninterrupted service for our users, and we sincerely apologise for any inconvenience this may have caused.
The system outage is due to a power failure, caused by a water leak at our hosting provider. While we strive to maintain seamless operations, unfortunately, there are instances beyond our immediate control. Our technical team is actively engaged with the hosting provider to address the issue and restore full functionality as soon as possible.
In the meantime, if you have any questions or concerns, please don’t hesitate to reach out to our support team at support@pyxel.com. We will keep you updated on the progress via our website.
Once again, we apologise for any inconvenience caused and thank you for your continued support and understanding.
